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Throubleshooting
We really want you to enjoy our product. Nevertheless,
problems can occur. In such cases please follow the
instructions below.
? It might be your mistake in properly operating the
programmer or its control program PG4U/PG4UW.
? Please read carefully all the enclosed documentation
again. Probably you will find the needed answer right away.
? Try to install programmer and PG4U/PG4UW on another
computer. If your system works normally on the other
computer you might have a problem with the first one PC.
Compare differences between both computers.
? Ask your in-house guru (every office has one!).
? Ask the person who already installed programmer.
? If the problem persists, please call the local dealer, from
whom you purchased the programmer, or call B+K
PRECISION direct. Most problems can be solved by phone,
e-mail or fax. If you want to contact us by:
? Mail/fax - Copy the " DEVICE PROBLEM REPORT " form
and fill it in following the instructions at the end of the form.
Write everything down that you consider to be relevant
about the programmer, software and the target device.
Send the completed form by mail or fax to B+K
PRECISION (fax number in the control program, menu
Help / About ) or to your local dealer. If you send the form
by fax please use black ink, a good pen and large letters!
? E-mail - Use " DEVICE PROBLEM REPORT " form on the
CD or from our Internet site and fill it in following the
instructions at the end of the form. Use standard ASCII
editor. Write everything down that you consider to be
relevant about the programmer, software and the target
device. Send the completed form by e-mail to your local
dealer or to B+K PRECISION ( tech@bkprecision.com ).
? Phone - Copy " DEVICE PROBLEM REPORT " form and fill
it in following the instructions at the end of the form. Write
everything down that you consider to be relevant about the
programmer, software and the target device. Send the
completed form by mail or fax to B+K PRECISION (fax
number in the control program, menu Help / About ) or to
your local dealer. If you send the form by fax please use
black ink, a good pen and large letters easily to read. Then
call your local dealer or B+K Precision’s customer support
center (phone number in PG4U, submenu Info , in PG4UW
Help / About ). Please keep your manual, the programmer
and the completed " DEVICE PROBLEM REPORT " form
(just faxed) available, so that you can respond quickly to
our questions.
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